---
title: "Contact 9apes - Support, Sales, and Runner Requests"
description: "How to reach the 9apes team: support and troubleshooting, runner requests for arm64, Windows, and macOS, security questions, and general enquiries."
url: https://9apes.com/contact/
---

# Contact 9apes - Support, Sales, and Runner Requests

Email is the fastest way to reach 9apes. There is no ticket portal to sign up for and no chatbot in front of the team.

## Where to write

- [support@9apes.com](mailto:support@9apes.com) — Setup help, jobs that stay queued, runner labels that will not match, GitHub App permission problems, and billing questions.

- [contact@9apes.com](mailto:contact@9apes.com) — General enquiries, partnerships, and anything that is not a support issue.

- [github.com/9apes](https://github.com/9apes) — The 9apes GitHub organization.

- [linkedin.com/company/9apes](https://www.linkedin.com/company/9apes) — Company updates and hiring.

- [x.com/nineapes](https://x.com/nineapes) — Product updates and announcements.

## Runner requests

9apes publishes Linux x86_64 runners on Ubuntu 24.04. Linux arm64, Windows, and macOS runners are not on the public label list yet and are arranged directly with the team.

If you need one of those, email support@9apes.com with your workflow, the scale you expect, and your rollout timing, and the team will tell you what is possible and when.

## Before you write about a broken job

The Troubleshooting guide covers the three failure modes that account for most setup problems: a job that stays queued, a runner label GitHub cannot match, and GitHub App permission errors. Each one lists what to check, and working through it first usually resolves the issue or tells you exactly what to report.

## Security questions

The Security page documents job isolation, just-in-time token scoping, cache security, login, and the exact GitHub App permissions 9apes requests along with the reason for each. 9apes answers security questionnaires — send yours to support@9apes.com.