Troubleshooting 9apes GitHub Actions Runners

Contact [email protected] for help with any issues.

Job did not start

Symptoms:

• The job stays queued.
• GitHub says it is waiting for a runner.
• The workflow never appears in 9apes.

Check:

• The GitHub App is installed for the repository.
• The workflow uses a supported runs-on label from Available Runners.
• The repository is connected in 9apes.
• The workflow was triggered after the GitHub App was installed.

Runner label not found

Symptoms:

• GitHub cannot match the runs-on label.
• The job waits even though other jobs are running.

Check:

• The label is spelled exactly as documented.
• The label is available for your organization or repository.

Permission or GitHub App errors

Symptoms:

• 9apes cannot see the repository.
• The job cannot start after installation.
• GitHub App installation appears incomplete.

Check:

• The GitHub App is installed on the correct organization.
• The repository is selected in the app installation.
• You have permission to manage GitHub Apps for the organization or repository.
• Required permissions match GitHub App Permissions.

Getting support

Contact [email protected] for help with any issues.